Deposits, Rescheduling & Cancellations

Salon Terms & Conditions

To secure your appointment, a deposit may be required prior to your visit.

This deposit policy will automatically apply to all group bookings for three clients or more.

Please note the following rescheduling and cancellation guidelines:
• Over 48 hours in advance: Full refund of the deposit
• 24 - 48 hours in advance: Full refund of the deposit
• Within 24 hours: Deposit will be forfeited

Memberships

Memberships are valid from the date of purchase, based on tier:

• Silver: 12 months
• Gold: 18 months
• Black: 24 months
• Spa Membership: 12 months

Any unused credits will be forfeited upon expiry.

Membership credits are strictly for use by the member and their direct family members (parent, sibling, spouse, child).

Memberships are non-transferable and cannot be exchanged for cash, in part or in full.

In the event of a refund request:
• An administrative fee will apply
• Any previously received discounts will be deducted accordingly

Jo:Hwa Hair and Living reserves the right to amend these Terms & Conditions at any time without prior notice, at the salon’s sole discretion.